AncientTales Support

A name for a sunken empire arrives while you are waiting for coffee, followed by the oath of its last queen.

Contact us

Email support@marketgence.com. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.

Questions and answers

Do I need an account?

No. AncientTales works without signing in.

Where is my data kept?

On your device. We don’t have a copy, so we can’t recover it if you delete the app; keep your device backed up.

How do I restore my purchases?

Sign in to the App Store with the Apple Account you bought with, then open AncientTales’s purchase screen. If your purchase doesn’t appear, email us.

How do I cancel my subscription?

Open Settings ▸ your name ▸ Subscriptions ▸ AncientTales, then Cancel Subscription. You keep access until the end of the period you’ve paid for.

How do I get a refund?

Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.

How do I delete my data?

In the app: The “Erase all drafts, chapters and connections on this device? Exported copies are not erased.” control in the app. Deleting AncientTales from your device removes what it keeps in its own storage.

Privacy and terms

Read the Privacy Policy and the Terms of Use.