Eraweave Support
Eraweave lets you collect photos, short videos, notes, colors, voice notes and links into eras of your life and design them into collage walls and boards, all on your iPhone.
Contact us
Email [email protected]. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.
Questions and answers
What can I do with Eraweave?
- Capture photos, short videos, notes, color swatches, voice notes, links and profile bio snapshots.
- Design collage walls with layers, crops and subject cut-outs.
- Organize fragments into eras, with notes and small experiments.
- Studio boards in square, portrait and wallpaper sizes.
- Profile Kit for drafting handles and bios for different profiles.
- Design packs with layouts, decorations, backdrops and type styles.
- Export as PNG, multipage PDF or a short muted video.
- Backup files and App Lock with Face ID or your passcode.
How do I back up my walls or move them to a new iPhone?
Open Library, tap the gear icon for Settings, then Create backup file and Save or share backup. The backup is one file with your records and original media. On the other iPhone, choose Import a backup… in the same place. Importing adds missing items and never overwrites what's already there. Nothing syncs automatically between devices.
How does reading a profile screenshot work?
In a bio snapshot you can import a screenshot of a profile. Eraweave reads the text in it on your iPhone with Apple's built-in text recognition and proposes it as a bio for you to check. Nothing is uploaded.
How do I share a wall or board?
Export it as a PNG image, a multipage PDF of an era, or a short muted video, then share or save it from the share sheet. Pieces you've marked private are left out by default.
How do I lock Eraweave?
Turn on App Lock in Library ▸ Settings. Eraweave then asks for Face ID or your passcode when you return, and the app switcher always shows a cover instead of your walls. App Lock hides the app; your data is protected by iOS data protection on the device.
Do I need an account?
No. Eraweave works without signing in.
Where is my data kept?
On your device. We don’t have a copy, so we can’t recover it if you delete the app; keep your device backed up.
How do I restore my purchases?
Library ▸ Settings (gear icon) ▸ Eraweave Core ▸ Restore purchases; the same store screen opens from Studio and when a free-preview limit is reached. Use the same Apple Account you bought with. If your purchase still doesn’t appear, email us.
How do I get a refund?
Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.
How do I delete my data?
Deleting Eraweave from your device removes what it keeps in its own storage. If you've bought something, a random purchase identifier that the app keeps in the iOS Keychain can stay on the device after the app is deleted, so your purchases can be matched again; it doesn't identify you.
Privacy and terms
Read the Privacy Policy and the Terms of Use.