Petrichor Support
Petrichor is a daily calm ritual: an affirmation in the morning, a 4-4-6 breath and a mood check during the day, and soundscapes, sleep sessions and a gentle wake alarm at night.
Contact us
Email support@marketgence.com. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.
Questions and answers
What can I do with Petrichor?
- 309 affirmations in 16 themes, with a daily line, theme browsing, search, saved lines and share cards.
- A 4-4-6 breath over an affirmation, followed by an optional mood and note (a reflection).
- Reflection history and a daily ritual summary (show-up streak, breaths with a line) in Insights.
- Nature, ambient, white-noise and music soundscapes, built into the app, that keep playing with the screen off.
- Breathing exercises with adjustable pace.
- Guided journeys (meditations) for different moods.
- Gentle morning alarm with wake melodies or a soundscape, and a 30-second breath with today's line when you open the app from it.
- Practice streak and insights.
- Optional daily reminder that can carry the day's affirmation.
- Home Screen and Lock Screen widgets with a daily affirmation.
- A Settings control that erases all of Petrichor's data.
Do the sounds work offline?
Yes. Every soundscape, wake melody and background track for guided journeys is built into the app, so Petrichor plays with no connection at all, even in Airplane Mode.
Will sounds keep playing when I lock my phone?
Yes. Petrichor keeps playing audio with the screen off, so a soundscape or sleep session continues while you fall asleep.
How do I turn on the daily reminder?
On the Today tab, tap the gear to open Settings and turn on "Remind me to practice". iOS asks for notification permission the first time. With "Include the day's line" on, each reminder carries that day's affirmation.
Which sounds are free?
Nature and white-noise soundscapes are free. Ambient and music soundscapes are part of Petrichor Premium.
Where are my reflections?
In Affirm ▸ Saved ▸ Reflections, in Insights ▸ Reflection history, and on the line itself (the notes button in the reader). They are stored only on this device.
How do I add the Lock Screen widget?
Touch and hold the Lock Screen, tap Customize, choose the Lock Screen, tap the widget area and pick Petrichor's "Today's Line".
Do I need an account?
No. Petrichor works without signing in.
Where is my data kept?
On your device. We don’t have a copy, so we can’t recover it if you delete the app; keep your device backed up.
How do I restore my purchases?
Today ▸ Settings (gear) ▸ Membership ▸ Restore purchases, or on the Premium screen. Use the same Apple Account you bought with. If your purchase still doesn’t appear, email us.
How do I cancel my subscription?
Open Settings ▸ your name ▸ Subscriptions ▸ Petrichor, then Cancel Subscription. You keep access until the end of the period you’ve paid for.
How do I get a refund?
Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.
How do I delete my data?
In the app: Today ▸ Settings (gear) ▸ Your data ▸ Erase all Petrichor data. Saved lines and reflections can also be cleared on their own there, and a single reflection can be deleted with a long press. Deleting Petrichor from your device removes what it keeps in its own storage. If you've bought something, a random purchase identifier that the app keeps in the iOS Keychain can stay on the device after the app is deleted, so your purchases can be matched again; it doesn't identify you.
Privacy and terms
Read the Privacy Policy and the Terms of Use.