Sazón Vital Support
Sazón Vital is a Spanish-language recipe and meal-planning app with Puerto Rican flavors that adapts recipes to the health conditions you mark and includes an AI Sous Chef.
Contact us
Email support@marketgence.com. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.
Questions and answers
What can I do with Sazón Vital?
- Daily menu and weekly meal plan.
- Shopping list grouped by store section, and a pantry list (“Mi alacena”).
- Sous Chef chat that answers cooking questions and creates recipes with AI.
- Photo of your fridge or pantry to list the ingredients it shows.
- Hold-to-talk voice messages turned into text by Apple's speech recognition, and replies read aloud by your iPhone's own voice.
- Recipes adapted to the health conditions and excluded ingredients you mark.
- Three new Sous Chef recipes a day for free; any recipe pack removes the daily limit.
- Optional recipe packs (one-time purchases); the 21 Pescao Mundial recipes and their photos come inside the app.
- “Tus datos”: save a copy of your data to a file, bring it back on another phone, or erase everything on this phone.
How do I scan my fridge or pantry?
In Chef, tap the camera button (“Fotografiar mi nevera o alacena”), then choose “Tomar foto” or “Elegir de mis fotos”. The photo is made smaller and sent through our AI proxy to the AI service, which lists the ingredients it shows. Our proxy doesn't keep it.
How do I talk to the Sous Chef?
In Chef, hold the microphone button, speak, and let go to send. Apple's speech recognition turns what you said into text, on your iPhone when it supports that, and the text goes to the Sous Chef as your message. Tap the speaker next to a reply to hear your iPhone's own voice read it aloud.
How many new recipes can I create?
Three new recipes a day for free, counted on your phone; the count starts again each day. Any recipe pack removes the daily limit. Our AI proxy also limits how many requests each phone can make.
How do I move my data to another phone?
Open Perfil ▸ “Tus datos” ▸ “Guardar una copia de mis datos” and save the file, for example in iCloud Drive or Files. On the other phone, open “Tus datos” ▸ “Traer mis datos desde una copia” and choose the file; this replaces the data on that phone. The copy includes your health conditions, so keep it somewhere private. Recipe pictures stay on the first phone.
How do I report a problem with a recipe?
Open the recipe and tap “Reportar un problema con esta receta” at the end, then pick a reason. The app opens an e-mail to support@marketgence.com with the reason and the recipe's name, and you decide whether to send it. A recipe the Sous Chef made for you also leaves your bookmarks.
Where are the Pescao Mundial recipes?
The 21 Pescao Mundial recipes and their photos come inside the app, so they open without a connection once you own the pack. The first two open free as samples.
How do I clear the Sous Chef chat?
In Chef, tap the ⋯ button (“Más opciones”) and choose “Borrar conversación”. It clears the chat on your phone.
Do I need an account?
No. Sazón Vital works without signing in.
Where is my data kept?
On your device. We don’t have a copy, so we can’t recover it if you delete the app; keep your device backed up.
How do I restore my purchases?
Perfil ▸ Ver packs y mis compras ▸ Restaurar compras anteriores. Use the same Apple Account you bought with. If your purchase still doesn’t appear, email us.
How do I get a refund?
Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.
How do I delete my data?
In the app: Perfil ▸ “Tus datos” ▸ “Borrar todos mis datos de este teléfono” erases your conditions, pantry, recipes, plan, shopping list, Sous Chef chat, recipe pictures and recovery copies. It keeps only today's free recipe count and the App Attest key ID. Deleting Sazón Vital from your device removes what it keeps in its own storage. If you've bought something, a random purchase identifier that the app keeps in the iOS Keychain can stay on the device after the app is deleted, so your purchases can be matched again; it doesn't identify you.
Privacy and terms
Read the Privacy Policy and the Terms of Use.