Where We Stand Support
Where We Stand reads the dating conversations you bring in and, if you turn on cloud AI, gives readings that point to the exact messages behind them, alongside a journal of what happened in person.
Contact us
Email support@marketgence.com. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.
Questions and answers
What can I do with Where We Stand?
- Add a conversation from screenshots (the text is read on the device), a WhatsApp chat export or the Share sheet, and check who said what before it is saved.
- Optional cloud AI readings: each finding points to the exact saved messages behind it, with another way to read them and what is still unknown.
- A safety screen for threats and control on every reading, with a keyword check on the device as a backstop.
- Worded reads, reply drafts, boundary scripts and practice conversations, from cloud AI or, where available, Apple Intelligence on the device.
- A journal of dates, moments, agreements and milestones, with spoken reflections transcribed on the device.
- The Mirror, which shows who you are with each person and what carries over from one connection to the next.
- Optional reminders, Home Screen widgets, a Live Activity after a date, and Shortcuts.
- Optional iCloud sync, a readable export, and Delete everything.
Does Where We Stand send my conversations anywhere?
Only if you turn on cloud AI: the switch on the last onboarding page, or Settings ▸ Drafting & interpretation ▸ Enable AI synthesis. Then the conversation text is sent as written, with your context and notes for that connection, through our AI proxy and the Vercel AI Gateway to Google, or to OpenAI if that fails. You can turn it off at any time; requests already sent are not recalled.
Is iCloud sync on?
Not unless you turn it on in Settings ▸ Privacy ▸ Sync with iCloud. The change takes effect the next time you open the app.
How do I add a conversation?
Tap Add and choose screenshots or a WhatsApp chat export, or use Send to Where We Stand from the Share sheet in another app. Screenshot text is read on your device, and you check who said what before it is saved.
Where do I restore a purchase?
Settings ▸ Subscription ▸ See Where We Stand Pro (or Manage Where We Stand Pro) ▸ Restore purchases.
Do I need an account?
No. Where We Stand works without signing in.
Where is my data kept?
Some of it on our server, as described in the Privacy Policy; the rest, and in your own iCloud account if you turn on iCloud sync.
How do I restore my purchases?
Settings ▸ Subscription ▸ See Where We Stand Pro (or Manage Where We Stand Pro) ▸ Restore purchases. Use the same Apple Account you bought with. If your purchase still doesn’t appear, email us.
How do I cancel my subscription?
Open Settings ▸ your name ▸ Subscriptions ▸ Where We Stand, then Cancel Subscription. You keep access until the end of the period you’ve paid for.
How do I get a refund?
Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.
How do I delete my data?
In the app: Settings ▸ Your data ▸ Delete everything. If sync was on, it also asks your private iCloud database to delete the records. A single connection can be deleted from its reading screen. Deleting Where We Stand from your device removes what it keeps in its own storage; data in your iCloud account can be removed in Settings ▸ your name ▸ iCloud. If you've bought something, a random purchase identifier that the app keeps in the iOS Keychain can stay on the device after the app is deleted, so your purchases can be matched again; it doesn't identify you. The proxy keeps no content. Delete everything doesn't contact the proxy or reset this install's App Attest key; the proxy deletes the install's record after 180 days without an AI request. Deleting the app removes the key.
Privacy and terms
Read the Privacy Policy and the Terms of Use.