Verdure Support
Verdure is a plant care journal that keeps your garden on your device and, if you allow it, uses AI to identify plants and suggest care from your photos.
Contact us
Email [email protected]. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.
Questions and answers
What can I do with Verdure?
- Plant identification from a photo.
- Plant health checks and checkups that compare photos over time.
- Sage, a gardening chat assistant.
- Plant diary with notes, photos and care events.
- Local daily care reminders.
- Free gardening techniques and guides.
- Optional iCloud sync of your garden.
- Verdure Premium monthly subscription.
How do I identify a plant?
Open Identify and take a photo, or choose one from your library. The first time, Verdure asks you to allow cloud AI; after that, the photo is sent through Rork's AI gateway to Google Gemini and the results are saved in your garden.
How do I stop sending photos to AI?
Open Settings (gear icon on Today) ▸ AI privacy and turn off Allow cloud AI. Nothing more is sent, and your garden, diary and reminders keep working.
How do I get care reminders?
Open Settings ▸ Care preferences and turn on Daily care alerts, then allow notifications. Reminders are scheduled on your device and remind you to check the soil.
How do I sync my garden with iCloud?
Open Settings ▸ Your data and turn on Optional iCloud garden sync, then close and reopen Verdure. Original diary photos stay on the device; export them from a plant's History.
How do I export my garden?
Open Settings ▸ Your data ▸ Export my garden to share a text summary of each plant and its history.
Do I need an account?
No. Verdure works without signing in.
Where is my data kept?
On your device, and in your own iCloud account if you turn on iCloud sync. We don’t have a copy, so we can’t recover it if you delete the app; keep your device backed up.
How do I restore my purchases?
Settings (gear icon on Today) ▸ Verdure Premium ▸ Restore purchases, and on the Premium screen. Use the same Apple Account you bought with. If your purchase still doesn’t appear, email us.
How do I cancel my subscription?
Open Settings ▸ your name ▸ Subscriptions ▸ Verdure, then Cancel Subscription. You keep access until the end of the period you’ve paid for.
How do I get a refund?
Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.
How do I delete my data?
In the app: Settings (gear icon on Today) ▸ Your data ▸ Erase data and start again deletes your whole garden, diary photos and reminders, and turns AI permission off. With iCloud sync on, the deletion syncs to iCloud as well. Deleting Verdure from your device removes what it keeps in its own storage; data in your iCloud account can be removed in Settings ▸ your name ▸ iCloud. If you've bought something, a random purchase identifier that the app keeps in the iOS Keychain can stay on the device after the app is deleted, so your purchases can be matched again; it doesn't identify you.
Privacy and terms
Read the Privacy Policy and the Terms of Use.