Qué Drama Support
Qué Drama teaches Spanish through an illustrated telenovela you read, hear and steer, with a cast from Mexico, Spain, Argentina, Colombia and Chile and episodes from beginner (A1) to intermediate (B1).
Contact us
Email support@marketgence.com. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.
Questions and answers
What can I do with Qué Drama?
- Illustrated telenovela episodes in Spanish, from A1 to B1, with English translations one tap away.
- Tap any word for its English meaning, and hear each line read aloud as it lights up word by word.
- Choices that change the story and move each character's trust.
- Comprehension questions inside the plot.
- New words become collectible cards, reviewed with spaced repetition in Previously On.
- Speaking moments: repeat a line and get a score from speech recognition that runs on your device.
- A cast from Mexico, Spain, Argentina, Colombia and Chile, each line labeled with the speaker's region.
- Daily XP, a streak and El Chisme del Día, a daily gossip question.
- Optional reminders and a Home Screen widget.
- Free: the pilot, Episodes 1 and 2 and the Season 2 pilot. Qué Drama Plus (yearly with a 7-day free trial, or monthly) and the one-time Season 1 Pass unlock the paid episodes.
How do I restore a purchase on a new iPhone?
Sign in with the same Apple Account you bought with, then open Settings ▸ Membership ▸ Restore Purchases, or tap Restore Purchases at the bottom of the Qué Drama Plus screen. Your episodes unlock again.
How do I cancel Qué Drama Plus?
In the app, open Settings ▸ Membership ▸ Manage subscription (shown while you have Qué Drama Plus), or go to iPhone Settings ▸ your name ▸ Subscriptions. Cancel at least 24 hours before the renewal date. The Season 1 Pass is a one-time purchase and never renews.
My speaking score doesn't work. What can I do?
Speaking moments need microphone and speech recognition access, and Spanish recognition on your device. Allow both in iPhone Settings ▸ Qué Drama, and if the app says your device can't recognize Spanish offline, download Spanish in iPhone Settings ▸ General ▸ Keyboard ▸ Dictation. Your voice is scored on your device and never sent anywhere. You can always tap Skip for now.
The voices sound robotic. Can they sound better?
Qué Drama reads lines with the Spanish voices on your device. Download Mexican and Spanish voices in iPhone Settings ▸ Accessibility ▸ Spoken Content ▸ Voices, and choose Slow in Settings ▸ Listening ▸ Voice speed if you want more time to follow along.
How do I start the story over?
Settings ▸ Reset progress and cards deletes your episode progress, choices, word cards, XP and streak on this device. Purchases are not affected. To replay just one episode, finish it and tap Replay with other choices.
What is AI practice?
An optional way to chat with the cast. It is off by default and Qué Drama doesn't provide an AI service in this version: it only works if you turn it on in Settings ▸ AI practice, agree to the consent screen and enter the address of a server you choose. Then your typed messages, the character's name and accent, your level and your collected words go to that server. Turn it off or withdraw consent in Settings ▸ AI practice.
Do I need an account?
No. Qué Drama works without signing in.
Where is my data kept?
On your device. We don’t have a copy, so we can’t recover it if you delete the app; keep your device backed up.
How do I restore my purchases?
Settings ▸ Membership ▸ Restore Purchases, and Restore Purchases at the bottom of the Qué Drama Plus screen. Use the same Apple Account you bought with. If your purchase still doesn’t appear, email us.
How do I cancel my subscription?
Open Settings ▸ your name ▸ Subscriptions ▸ Qué Drama, then Cancel Subscription. You keep access until the end of the period you’ve paid for.
How do I get a refund?
Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.
How do I delete my data?
In the app: Settings ▸ Reset progress and cards deletes your episode progress, choices, word cards, XP and streak on this device. Purchases are not affected. Deleting the app removes everything it saved. Deleting Qué Drama from your device removes what it keeps in its own storage.
Privacy and terms
Read the Privacy Policy and the Terms of Use.